Shipping Details

What does “Completed” mean

This means we have shipped your order, and it is on its way to you. This does not mean the item has arrived your end. This simply marks it as compete on our system. (As in we have no further steps on our side). To see where your item is please use any tracking numbers provided. (If your item was send via a tracked method and you don’t have the tracking code just send us an e-mail and we’ll send it over)

What does “Item Shipped” mean

This means your item has had its postage label printed and is all ready to be shipped out to you, and has either been dropped off for shopping, or will be in the next few hours. If this is in the evening it will typically be dropped off in the morning. If this is during the day it will typically be in the next hour or two (or has just been dropped off).

What is a backorder?

If you order an item which is back ordered, this means the item you have ordered is is currently on order from our supplier and will arrive in the next delivery. This can typically take up to 1-2 weeks and then your item will be shipped to you.

Shipping Questions

When are items shipped

We aim to ship all orders within 24 hours, all items are shipped from the UK

How much will it cost to ship my item?

UK Orders are now free, (2-5days delivery) (you will get a tracking number)

£3.50 to the UK Royal Mail First Class (1-2 days)

£3.50 to the UK tracked and signed (2-5days delivery) (you will get a tracking number)

If your item is urgent we can ship it by first class mail, but please contact us first and we will advise on the earliest time we can get it to you

International shipping can vary.

We ship through Royal Mail international standard or International tracked. – Both should take between 2-7 days.

To get an accurate price Please use the shipping calculator tool on our basket page

We can also ship through Royal Mail economy which is cheaper but this can take up to 12 weeks in some cases.

My Item is a gift..

You can select gift wrapping on the item page and we will ship it wrapped and in a box.

If we notice that the delivery address and billing address are different, we will not include a paper invoice with the order

Do you offer free shipping

Yes we do -all UK orders now have a free shipping option no matter how many you order. – This will be applied automatically.

My Package has not arrived

Your item should arrive within 5-7 days in the UK and 5-7 days internationally. If your package has not arrived after 10 days let us know!

If your package is being delivered within the UK it will have a tracking number through MyHermes – you can use the tracked on their site or ours to see where your package is. If it has been lost please contact us and we will contact My Hermes. We will arrange compensation or a replacement if it has been lost

If your item has been sent international tracked and you have not received it – let us know. You should be able to see where the item is with the tracking number provided. We will arrange compensation or a replacement if it has been lost

If your package is international standard and not tracked, unfortunately we cannot offer any replacement or compensation.

How Do You Ship Internationally

We ship through Royal Mail international standard or International tracked. – Both should take between 2-7 days.

While international standard is usually fine We advise International tracked as it insured for loss and can be tracked throughout its journey, we will provide you with a tracking code after purchase

I made a mistake and need to change the name/address etc

Contact us ASAP with details of what needs changing so we can fix your order because it gets sent out.

Do you ship to “x” country

We will ship worldwide and postage should be adjusted based on your desired shipping location. If this isn’t working please let us know and we can adjust your order.

How Much Do You Charge Shipping

We offer free shipping on all UK orders. These will be shipped by My Hermes and take 2-3 days and come with a tracking number. We also offer Royal Mail 1st class which is around £3.50.

Prices will vary for international shipping based on Royal Mail’s current price. But this will be generated at the basket/checkout page.

We send via courier in the UK and Royal Mail for international items

You should be able to calculate these charges at the cart and checkout pages to get the exact price.

Can you ship next day

If your package is urgent we may be able to get it out for next day delivery. Orders are processed in the evening so let us know as soon as possible and we’ll contact you to let you know the earliest we can get the item to you.

When are orders shipped

We aim to ship all orders within 48 hours of ordering but typically within 24 hours. You will receive an email and tracking number when your item has shipped.